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As a Neighbourhood Housing Officer, you’ll be at the heart of our community, helping residents feel safe, supported, and proud of where they live. Every day brings the chance to make a real difference, building relationships, solving problems, and keeping our neighbourhoods thriving.

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What you will do:.​

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• Deliver a high-quality housing management service that supports customers to live well and enjoy safe, well-maintained neighbourhoods.

• Take ownership of your neighbourhood patch, spending most of your time on-site to ensure services meet high standards.

• Conduct property inspections and tenancy checks, addressing breaches, ASB, and non-compliance effectively.

• Identify and refer customers for support or safeguarding as needed.

• Ensure compliance with safety regulations including gas, electrical, and fire standards.

• Develop and coordinate neighbourhood action plans in collaboration with residents and internal teams.

• Build strong partnerships with local authorities, police, and community organisations to maintain clean, safe neighbourhoods.

• Contribute to projects and local investment initiatives that enhance community wellbeing and reduce crime or ASB.

• Handle complaints proactively with a focus on resolution and improving customer satisfaction.

• Deliver inclusive, customer-focused services that meet diverse needs.

• Stay informed on housing legislation, best practice, and community issues to continuously improve service delivery.

What you will bring:​

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• Experience of dealing with customers face to face in a housing related role

• Experience of working with customers and stakeholders to deliver sustainable improvements and positive outcomes for communities.

• Knowledge of dealing with anti-social behavior complaints 

• Awareness of customers diverse needs

• Flexible and adaptable approach to  a changing and varied workload

• Ability to write and communicate clearly and appropriately to different audiences.

• Ability to gather, record and analyse data, using manual and electronic systems including microsoft packages.

• Excellent organisation, project management and time management skills 

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Salary: £32,507 up to £36,229 per year dependant on experience plus car allowance 

 

We welcome and value applicants from diverse backgrounds, abilities and perspectives.

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